Siamo Recruitment are recruiting on behalf of a well-established company based in Coventry, CV3.

Are you an experienced customer operations administrator looking for a new role at a new site in Coventry?

Job Spec: CUSTOMER OPERATIONS ADMINISTRATOR

Reports to: OPERATIONS MANAGER

ROLE ACCOUNTABILITY:

• Processing orders
  • Liaise with Warehouse team
  • Revert to customer for out-of-stock items and alternative stock suggestions
• Be initial point of contact for customers on telephone and email
• Provide information for ongoing and awaited orders
• Manage customer complaints
• Arrange return of products, if necessary, due to picking errors or faulty/damaged items
• Provide PODs when requested
• Amend orders as required
• Assist customers with identification of appropriate products
• Develop a relationship with customers
• Provide to customers specific pricing information
• Ordering new stock
• Management of incoming containers
  • Dealing with Conquest Shipping
  • Arranging delivery of container to warehouses
  • Preparation of Customs paperwork including:
    • Plastic Declaration Document – using Port Health’s Philis portal
    • Import Instructions
    • Amendment of Commercial Invoices to include additional information
  • Input of received stock onto Orderwise
• Management of outgoing containers
  • Preparation of US tax paperwork
  • Preparation of Packing Lists and Commercial Invoices
    • Researching value of returned items at date of purchase
  • Responsibility for exports
    • Preparation of commercial invoices, packing lists
    • Preparation of Declaration of Omission of Items from EU Regulation 284 – 2011
    • Preparation of EU Regulation 284 – 2011 Annex for melamine products
    • Location of relevant melamine test certificate/s
    • Preparation of Suppliers Declaration
    • Liaison with Chamber of Commerce for preparation of Certificate of Origin and official stamping of documents
    • Ongoing liaison with haulier and customer
    • Usage of customer-specific transportation portals

• Maintenance of system backup
• Collation of Order Paperwork
  • Obtaining POD for order and saving in appropriate folder on Z: Drive
• Assisting the Commercial Co-ordinator with Retail order management
• Opening and closing the warehouse
• Organisation of ongoing stock check
  • Preparation of stock check sheets
  • Inputting stock check results
• Arrangement of relocation of stock from external warehouse(s) to the appropriate Warehouse

QUALIFICATIONS:

• Working knowledge of supply chain management systems e.g. Order-wise, SAP
• Knowledge and proven ability of all computer software
• At least 2/3 years’ experience of face to face customer service liaison and development of relationships
• Strong communication skills

RENUMERATION:

• Excellent Salary
• 25 days Annual Holiday plus Statutory
• Pension Plan
• Free car parking

PAY:
£25,000 – £28,000 (Depending on Experience)

WORKING HOURS:
Monday to Friday 08:30 – 16:30

If you think you are the right candidate for the role then please contact me NOW on 02476 633 135 or 07860 815 555
Or email your CV over to j.murray@siamogroup.com