Siamo Recruitment are currently seeking an ambitious, people-focused person to provide excellent customer service and support to our prestigious client based in Minworth. 
Hours: 09:00-17:00
Pay: £13.46ph

You will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse.

Values- If you answer YES to all of the below then we want to hear from you
➢ Do you give customer service wrapped in passion and personality?
➢ Do you ask the “dumb questions” to understand things thoroughly?
➢ Do you work safely and responsibly?
➢ Do you build positive teams with a family spirit?
➢ Do you take care to keep your promises?
➢ Do you act reasonably and insist you are treated reasonably?
➢ Do you do what is right, not what is easy?
➢ Do you drive out complexity?

Core Requirements:
➢ Responsible for data entry and updating systems and keeping all documentation accurate and organised
➢ Co-ordinate transportation details and advise appropriate department and teams on delays or problems that arise
➢ Report and provide the correct documentation for shipment to customers
➢ Resolve customer queries and complaints following an escalation process as needed.
➢ Liaise between the hauliers and the customer, providing excellent customer service.
➢ To be aware of the requirements and conditions concerning the transportation of Hazardous Material / Dangerous Goods Classes. Internal and external DG trainings are provided.
➢ Monitoring performance of parcel carriers escalating discrepancies in a timely manner.
➢ Cover other Administrator roles during their absence
➢ Support development of colleagues and new team members by providing coaching and on the job training as required.
➢ Collate and present KPI data as requested by the management team
➢ Collaborate as part of a busy team working to set distribution deadlines
➢ Contribute to and maintain departmental Standard Operating Procedures
➢ Apply financial awareness to customer invoices to ensure correct reimbursement is received for all costs incurred.
➢ Schedule deliveries, waive orders and liase with customers on any stock issues.
➢ Participate in activities to look for efficiencies in the company deliver for customers.
➢ Undertake any other duties as requested by their line manager, commensurate with the role

Employee Benefits: Siamo benefits Package includes:  

• Superb online and high street discounts  
• GP Services Professional counselors  
• Financial support, Health tracker Fitness and wellbeing support  
• Comprehensive onboarding and training process.  
• Employee of the Month Award   
• Refer a friend scheme where you are rewarded for introducing Colleagues  
• Paid holidays  
• Pension Scheme  
• Possible chance of a permanent position with our client for Top Performers  
• Free Car-Parking  
• Recruitment Process Digital for speed and efficiency with video interviews if required   

About You What you’ll need to succeed:   

• A great track record working in similar environment   
• Ability to work well under pressure   
• A good team player   
• Work efficiently with good attention to detail   
• Understand the necessity of customer service & working to deadlines   
• Basic numeracy and literacy skills   
• Good communication skills   

If you are interested in the above position please apply directly and submit your CV