Siamo Recruitment are currently recruiting for a Maintenance administrator to join established award-winning estate agents in Coventry.
 
Do you have good communication and people skills? If so, this role could be for you.
 
Hours
Mon       – Fri 9-5 every other Sat 9.30 – 2
 
Start Date: ASAP

Salary
£23809 per annum
Pension
Work social gatherings/entertainment
Incentives, extra days holidays – early finish (employee of the month)
 
MAIN OBJECTIVES OF THE JOB

• To provide support to the Maintenance Team by providing administration and day-to-day issues with tenants and to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property
• To support the delivery of a customer focused reactive maintenance property repairs service to tenants and liaising with landlords for the properties.

 
MAIN DUTIES AND RESPONSIBILITIES
 

• Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repair and maintenance services.
• Respond promptly to emergency and urgent maintenance queries to safeguard customers and
• Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
• Ensure all works orders are completed and recorded accurately within agreed targets.
• Regularly monitors all job costings and works, taking appropriate action to ensure that expenditure is within
• Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
• Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Project a positive image by providing an excellent level of customer service to all customers, including managing

Skills
 

• Excellent communication and people skills
• Good computer skills and knowledge of all Microsoft and CRM systems
• Be able to deal with complaints and queries
• Good negotiation skills

 
Key Management

• Act as the main contact for key management in the organization
• Maintain a record of key movement to ensure that keys and fobs are safeguarded in the key safe in line with the key procedure and are returned and accounted for.
• To immediately report any lost, missing, stolen or damaged keys.

 
Full training and support will be given for this role.
 
Please apply directly or call us on 07860815555.