Build Confident Customer Service Specialists Throughout Your Business
We know that building trust and loyalty with customers is key to success, which is why customer facing roles are so important.
Our Customer Service apprenticeship training provides learners with vital problem-solving skills, enhanced engagement, and increased performance in customer satisfaction outputs – providing positive outcomes and lasting value for all.
We offer Customer Service training delivered through apprenticeships at both Level 2 and Level 3.
Customer Service Specialist L3
Benefits – Customer Service Specialist Apprenticeship
- Gain hands-on experience and certified knowledge to progress in the Customer Service sector
- Build confidence in dealing with customer requests, complaints, and queries
- Support career direction and problem-solving skills
On completion apprentices will be eligible to join the Institute of Customer Service as an Individual member at Professional level.
Example FE progression routes: Operations Manager
Read more about the Customer Service Specialist Level 3 apprenticeship.
| Customer Service Specialist | Duration | Funding Band | Who is this for? | Delivery method |
| Level 3 | 13 Months | £4,000 | Apprentices who have direct customer support within all sectors and organisation types. Advocates of Customer Service who act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. | Face to face, online or blended. |
Customer Service Practitioner L2
Benefits – Customer Service Practitioner Apprenticeship
- Learn how to influence and build relationships with customers
- Build confidence in handling conflict and challenge
- Ensure you can deliver high quality services
- Develop your ability to take on responsibility and develop yourself
Example FE progression routes: Customer Service Specialist / Team Leader Apprenticeships
Read more about the Customer Service Practitioner Level 2 apprenticeship.
| Customer Service Practitioner | Duration | Funding Band | Who is this for? | Delivery method |
| Level 2 | 13 Months | £3,500 | Learners new to the role of customer service delivering high quality products and services to the customers of their organisation. Responsibilities to include providing a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. Learners may be the first point of contact and work in any sector or organisation type. | Face to face, online or blended. |