The challenge // Quick change in contract requirements

A key retailer and wholesaler went into administration. This affected Siamo’s client, a music, video and games retailer, as the company’s subsidiary business was their main supplier of goods to other stores. The client approached Siamo and asked if, in terms of headcount, this extra volume could be handled if brought in house. The retailer would apply strict KPI penalties if the client accepted the work and did not meet the targets. Siamo were made aware of this, ensuring a sensible response.

Siamo agreed to handle the extra volume on behalf of the client. The client accepted the contract with the retailer, based on Siamo’s work and assurances. Siamo engaged the National Implementation Team to support the on-site Siamo management in a recruitment drive – and induction process on a 7-day deadline. 150 extra staff were assessed and referenced, although ultimately not all were needed. No second tier suppliers were engaged or required.

The result

All additional volume was handled (see graph) and, as a result, the retailer awarded the music, video and games contract to the client for the next 12 months. Siamo secured their position as sole supplier on site for another 12 months.