The challenge // Incentivising staff
A leading logistics and supply chain operator awarded a start-up contract to Siamo on a sole supply basis in 2007, which the company has retained ever since. During this time, Siamo has grown alongside the operation as the profile of the site has changed, adapting its working practices by changing the working hours and patterns of both the management team and the flexible workers to provide 24/7 cover, and helping its client achieve the required results.
New systems have been introduced to manage flexible workers’ hours and performance, including the implementation of a grading system that ensures five shifts per week – and first refusal for overtime – is offered to the best-performing operatives. This incentive motivates staff to increase their performance. Siamo played an integral part in the client being awarded the accolade of Non-Food Distribution Centre of the Year 2011, and continues to be the master vendor of choice for agency staff.